These Terms and Conditions govern your use of the DoraHoki platform and all associated services. By registering an account or accessing any part of our platform, you agree to be bound by these terms. Please read them carefully before proceeding.
Welcome to DoraHoki ("the Platform", "we", "us", or "our"). DoraHoki is an online casino and sports betting platform operated under the domain dorahoki.casa, providing gaming and wagering services to eligible players, including those based in Malaysia.
These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("the Player", "you", or "your") and DoraHoki. They govern your access to and use of all features, games, services, promotions, and content available on the Platform.
These Terms must be read in conjunction with our Privacy Policy and Responsible Gambling Policy, both of which form an integral part of the agreement between you and DoraHoki.
For the purposes of these Terms, the following definitions apply:
| Term | Meaning |
|---|---|
| "Platform" | The DoraHoki website accessible at dorahoki.casa, including all games, services, features, and content therein. |
| "Account" | The registered player account created by an eligible individual for the purpose of accessing Platform services. |
| "Player" / "User" | Any individual who has registered an Account and is using the Platform's services. |
| "Balance" | The total funds held within a Player's Account, denominated in Malaysian Ringgit (MYR). |
| "Bonus Funds" | Any promotional credits, free spins, cashback, or equivalent incentives credited to an Account as part of a promotion. |
| "Wagering Requirement" | The total value of bets that must be placed on the Platform before Bonus Funds or bonus-derived winnings may be withdrawn. |
| "KYC" | Know Your Customer — the identity and age verification process required of all Players before processing withdrawals. |
| "Real Money Funds" | Funds deposited by the Player using an accepted payment method, as distinct from Bonus Funds. |
| "Void Bet" | A wager that is cancelled and stakes returned, typically due to technical error, data feed failure, or rule breach. |
Access to and use of the DoraHoki Platform is subject to the following eligibility criteria. You represent and warrant that you meet all of the following conditions at all times while using the Platform:
Each individual is permitted to hold one Account only on the DoraHoki Platform. The creation of multiple accounts by the same individual is strictly prohibited and constitutes grounds for immediate suspension and forfeiture of all balances across all associated accounts.
When registering an Account, you are required to provide accurate, complete, and current information including your full legal name, date of birth, contact email address, and phone number. You must promptly update your Account details to reflect any changes. DoraHoki is not liable for losses arising from your failure to maintain accurate registration information.
You are solely responsible for maintaining the confidentiality of your Account credentials, including your username and password. All activity conducted using your Account credentials is deemed to have been carried out by you. You must notify DoraHoki immediately if you suspect unauthorised access to your Account.
DoraHoki accepts deposits denominated in Malaysian Ringgit (MYR) only. The minimum deposit amount is RM20. There is no maximum single deposit limit; however, large deposits may be subject to additional verification procedures.
The following payment methods are accepted for deposits on the DoraHoki Platform:
All deposits must originate from a payment method registered in your own name. DoraHoki does not accept deposits from third-party sources. Deposits made from accounts belonging to other persons will be reversed and may result in Account suspension.
Deposit processing times vary by method. E-wallet deposits (GrabPay, Touch 'n Go eWallet, Boost) are typically reflected in your Account balance within seconds. FPX and DuitNow transfers are usually processed in under five minutes. Direct bank wire transfers may take up to two hours depending on the sending bank's processing schedule.
Players may request withdrawal of their Real Money Funds Balance at any time, subject to the following conditions being satisfied:
Withdrawal processing times are as follows:
DoraHoki reserves the right to request additional documentation before processing any withdrawal. This may include proof of identity, proof of address, or proof of payment method ownership. Processing of the withdrawal will be paused pending satisfactory receipt of the requested documentation.
DoraHoki offers various promotional incentives including welcome bonuses, reload bonuses, cashback offers, free spins, and loyalty rewards. All bonuses and promotions are subject to specific terms applicable to each offer, in addition to these general Terms.
The following general rules apply to all bonuses unless a specific promotion's terms state otherwise:
All games available on the DoraHoki Platform utilise certified random number generation (RNG) technology or licensed live streaming to ensure fair and unbiased outcomes. Game results are determined independently of any player action or platform intervention.
Players acknowledge that:
In the event of a technical malfunction, system error, or data feed failure during gameplay, DoraHoki reserves the right to void affected wagers and return stakes to the relevant Account. DoraHoki's decision in such matters is final.
For sports betting, DoraHoki reserves the right to void, settle, or adjust bets in the event of data inaccuracies, obvious pricing errors, or event circumstances that render settlement impractical. This includes, without limitation, match abandonment, walkover results, or score corrections issued by a governing body.
DoraHoki is committed to promoting responsible gambling for all Malaysian players and providing tools to help Players maintain control of their gambling activity. All Players must be 21 years of age or older to register and play on the Platform.
The following responsible gambling tools are available to all registered Players:
If you believe you may have a gambling problem, we strongly encourage you to use the responsible gambling tools available on our Platform and to seek external support. Please visit our Responsible Gambling page for detailed guidance and resources.
The following conduct is strictly prohibited on the DoraHoki Platform. Engaging in any prohibited conduct may result in immediate Account suspension, forfeiture of all balances, and reporting to relevant authorities where legally required:
To the maximum extent permitted by applicable law, DoraHoki's total liability to any Player in connection with use of the Platform shall not exceed the total amount of Real Money Funds deposited by that Player in the thirty (30) days immediately preceding the event giving rise to the claim.
DoraHoki shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of opportunity, or loss of anticipated savings, arising from your use of or inability to use the Platform, even if DoraHoki has been advised of the possibility of such damages.
DoraHoki does not warrant that the Platform will be available continuously, free from errors, or free from viruses or other harmful components. We shall not be liable for losses caused by Platform downtime, maintenance periods, or events beyond our reasonable control, including but not limited to force majeure events, third-party service failures, and telecommunications outages.
All content on the DoraHoki Platform, including but not limited to trademarks, logos, game graphics, text, software, design elements, and audio-visual content, is the property of DoraHoki or its licensed content providers and is protected by applicable intellectual property laws.
You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your personal, non-commercial entertainment purposes. You may not reproduce, distribute, modify, create derivative works from, or commercially exploit any Platform content without prior written authorisation from DoraHoki.
The collection, use, storage, and protection of your personal data by DoraHoki is governed by our Privacy Policy, which forms an integral part of these Terms and is incorporated herein by reference.
By registering an Account, you consent to the collection and processing of your personal data as described in the Privacy Policy, including for the purposes of account management, payment processing, KYC verification, fraud prevention, and regulatory compliance.
DoraHoki does not sell your personal data to third parties. We may share data with trusted payment processors, identity verification providers, and regulatory authorities as required to operate the Platform and meet our legal obligations.
DoraHoki reserves the right to suspend, restrict, or terminate any Account at any time, with or without prior notice, in the following circumstances:
In the event of Account termination due to breach, DoraHoki may forfeit all Bonus Funds and bonus-derived winnings. Real Money Funds held at the time of termination for non-breach reasons will be returned to the Player after completion of any required KYC and withdrawal verification processes.
Players wishing to close their own Account voluntarily may contact our support team via live chat or email. Account closure requests will be processed within 24 hours.
DoraHoki reserves the right to amend, update, or modify these Terms at any time. Where changes are material, we will notify registered Players via the email address associated with their Account or by displaying a prominent notice on the Platform.
Your continued use of the Platform following the publication of amended Terms constitutes your acceptance of those changes. If you do not agree with the amended Terms, you must immediately cease using the Platform and may request Account closure. The version date at the top of this document reflects the most recent revision.
These Terms shall be governed by and construed in accordance with applicable law. In the event of any dispute arising out of or in connection with these Terms or your use of the DoraHoki Platform, we encourage Players to first contact our customer support team to seek an informal resolution.
If an informal resolution is not achievable, disputes may be escalated to DoraHoki's formal dispute resolution process. Players will be notified of the relevant procedure at the time of escalation.
Nothing in these Terms affects any statutory rights you may have as a consumer under the applicable laws of your jurisdiction that cannot be excluded or limited by contract.
If you have any questions, concerns, or requests relating to these Terms and Conditions, please contact the DoraHoki support team through the following channels:
For responsible gambling concerns or self-exclusion requests, please visit our dedicated Responsible Gambling page, which contains additional resources and support information.
Our Terms and Conditions are designed to protect both the integrity of the Platform and the rights of every Malaysian player who trusts DoraHoki.
Your deposited Real Money Funds are kept separate from operational funds. Our withdrawal policies are designed to ensure your winnings reach you promptly and securely via GrabPay, Touch 'n Go eWallet, DuitNow, and other Malaysian channels.
Every bonus term — wagering requirements, maximum bet limits, game contributions, and expiry windows — is documented in plain English. No hidden conditions. What you see in our promotions is exactly what applies.
DoraHoki enforces the 21+ age requirement without exception. Our KYC process — using MyKad or passport verification — protects against underage gambling and ensures every withdrawal goes to the correct, verified account holder.
Deposit limits, session time controls, cooling-off periods, and self-exclusion are all available to every registered player. These Terms formally obligate DoraHoki to honour every responsible gambling request promptly and without question.
All games use certified RNG or licensed live streaming. Our Terms give players the assurance that game outcomes are not manipulated and that DoraHoki has no stake in individual game results beyond its stated house edge.
You have a formal right to escalate disputes through DoraHoki's support channels. Our 24/7 live chat and email support team are obligated to respond and refer unresolved matters to the appropriate dispute resolution process.
You've reviewed the Terms. DoraHoki is built on transparency and fair play for all Malaysian players — from Kuala Lumpur to Penang to Johor Bahru. Slots, live dealer, and sports betting await, with MYR deposits via GrabPay and Touch 'n Go eWallet. For players aged 21 and above only.